You can collect post-checkout reviews using either the Reputon widget or the Google Customer Reviews (GCR) popup. This guide covers how to activate the GCR popup.

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You can only use one option—widget or popup.

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Google Customer Reviews is a free tool that lets businesses collect post-purchase feedback through a one-question survey.

Setting up Google Customer Reviews is simple. You'll need:

• a Merchant Center account, and
• verified website ownership,

To activate Google Customer Reviews, add the widget at checkout and enter your Merchant ID and delivery date.

At checkout, customers see an option on the confirmation page to opt into the Google Customer Reviews program.

Customers who opt in will be sent an email, which is managed by Google, asking them to rate their experience. This rating is then aggregated to become the Seller Rating.

Questions about Customer Reviews popup or need assistance? We're excited to help: [email protected]